Shipping perishable products
Pick better. Pack better. That's our motto. We have pro pickers and packers responsible for hand-selecting and securely packing your items with the right cold chain solution. So when our delivery service has picked up your order, we are confident it will arrive safely and ready to eat and enjoy. Each package is shipped in a recyclable insulated container with gel packs to maintain the appropriate temperature of your product(s). All perishable products ship frozen and will arrive frozen, partially thawed or chilled.
Due to the perishable nature of our product(s), we ship most orders front door parcel delivery (e.g. FedEx, USPS, UPS) to your delivery address 2-day air. We ship orders Monday, Tuesday and Wednesday. Orders received after noon Central Time Wednesday will ship the following Monday. Order processing timing will be impacted when we are closed for holidays. We may require additional days to process and deliver your order during December and other peak periods and we will inform you of any unusual delays. We do not ship to PO Boxes. Orders shipped to select areas in Minnesota, Wisconsin, North Dakota, South Dakota and Iowa will be shipped FedEx Ground or USPS. Please contact us if you are planning to ship to Alaska or Hawaii. If your order cannot be sent as requested, you will be notified by a Lunds & Byerlys Gifts employee.
Lunds & Byerlys will not assume responsibility for any incorrect addresses provided to us and delivery, return, and re-delivery charges will apply. We strongly recommend that you confirm that the recipient or other responsible party will be available to receive, open and properly store your order when ordering perishable items. We are unable to replace products that perish due to recipients being unavailable at the time of delivery. Please note that our boxes are marked perishable on the outside. We are not responsible for items received but not opened.
If you have questions about your order, please contact us within 24 hours of receiving your order at lundsandbyerlysgifts@lfhi.com or call us at 952-548-5328 or 1-800-328-3975 from 9:00 am to 6:00 pm Central Time Monday through Saturday.